Refund Policy

14-day money-back guarantee

If you are not satisfied with a purchase, you can request a full refund within 14 days of the date of the charge. You don't need to give a reason.

This applies to every product we sell, one-time purchases and subscription payments alike.

How to request a refund

• Email [email protected] with the subject "INFOLAB REFUND REQUEST".
• Include your full name, the email used for the purchase, the purchase date and the product.
• We reply within 1–2 business days and issue the refund through Stripe to your original payment method.

When the money arrives

Once we issue the refund, it usually appears on your statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Cancelling a subscription

You can cancel a subscription at any time by emailing [email protected]. You won't be charged again after cancelling. Each subscription payment is covered by the same 14-day guarantee.

After a refund

When a purchase is refunded, access to the refunded product ends.

Exceptions

Requests made more than 14 days after the charge, and cases of clear abuse of this guarantee, such as repeated purchase-and-refund cycles, may be declined. This does not affect any rights you have under the consumer protection laws of your country.

Questions

Email [email protected]. We reply within 1–2 business days, Monday to Friday.